The Nova collar contains very complex scripts and is dependant on Secondlife performance in order to function well. We've all seen how performance issues in Secondlife affect scripted object and items, the Nova Collar is no different in that respect. Most errors with the collar will right themselves given a little time (it's usually issues with SL that cause it).
General Diagnostic process:
Click here for Trouble Tickets, Tech Support and General Questions
Before you report a problem or ask for help perform the following steps and retry the collar after each one until it works:
1) For password issues when accessing the website see the Forgotten your Password or Didn't Set One? section below
2) If the collar is not responding at all see the Collar Not Responding At All? section below
3) For movement issues see the Having Movement Problems? section below
4) For AO problems see the
AO Problemssection below
5) Remove and rewear the collar
6) Ensure the collar wearer is using current SL client (not Restrained Life etc)
7) Both people should relog (the person wearing the collar and the person the commands are interacting with)
8) Move to another sim
9) Check the secondlife blog for known issues with SL: http://status.secondlifegrid.net
10) Perform the General Reset shown below
11) Perform the Alternative General Reset shown below
General Reset:
1) Wear your collar
2) Right click the collar and select 'Edit' from the radial menu
3) Select the tools menu at the top of your screen and then select 'Reset all scripts in selection'
4) Wait for the pop-up window to say all scripts have reset ('Done')
5) Remove your collar
6) Wear your collar
Alternative General Reset (if a problem persists):
1) Rez your collar on the ground
2) Right click the collar and select 'Edit' from the radial menu
3) Select the tools menu at the top of your screen and then select 'Set all scripts to not running in selection'
4) Wait for the pop-up window to say all scripts have reset ('Done')
5) Select the tools menu at the top of your screen and then select 'Set all scripts to running in selection'
6) Wait for the pop-up window to say all scripts have reset ('Done')
7) Select the tools menu at the top of your screen and then select 'Reset all scripts in selection'
8) Wait for the pop-up window to say all scripts have reset ('Done')
9) Pick up your collar
10) Wear your collar
Forgotten your Password or Didn't Set One?
To be reminded of your password type .remind password
To reset your password type .change password
Dialogs and IMs will appear guiding you through the process.
Collar Not Responding At All?
Check the name of your collar and ensure it only contains alphanumeric characters and ( or ). If your collar contains certain punctuation or non-english characters then communications with our server will fail due to limitations with XMLRPC. Most commonly this problem is caused by people remanimg their collar to something like Jane's Collar (the apostrophe stops communications).
Having Movement Problems?
Assuming you have tried the reset procedures shown above if movement problems persist try the following:
Anti-push scripts, movement locks scripts and certain HUDs/Gadgets in SL like Mystitool will interfere with the collars ability to move the avatar. Never add any scripts to the collar that restrict movement and if you are experiencing problems remove all other huds and attachments.
Sometimes SL loses track of an avatar and therefore scripts that use the avatar as a target fail (for example .leash, .follow me and .come here), in this situation the person who is the target of the script should relog which will re-register their avatar on SL.
AO Problems
External AOs
and sexy walk replacers etc will interfere with the operation of the collar's AO and animations. Ensure that you either have your extrernal AO or the collars built-in AO switched off. External AOs will over-ride the animations in the collar, this is why they are called Animation Overriders. If you use an external AO you will need to switch it off when using the collar.
Try a new copy of the collar collar
If you have either the standard Nova collar or one of the style packs then the collar is copyable. You can re-rez the box and get another copy of the collar out and wear that.
Floating above the ground with poses
All SL animations are affected by a number of factors. The main one that affects kneeling poses is that when you wear high heels is that you float above the ground by the same distance as the height of your heel prims. The other factor is that poses don't adjust for how tall you are, which can make some people appear to float and others appear to have their lower legs in the ground. Linden Labs don't provide any method of adjusting pose heights within scripts unless a poseball is used.
Click here for Trouble Tickets, Tech Support and General Questions
|